FAQ

About YOUR ORDER

Q: What is the lead time for order?
A: All online orders will be attended to at 1800 hrs (UTC/GMT +1). All orders sent after 1800 hrs (UTC/GMT +1) will be automatically considered as the following day’s orders

Q: what is the notice for placing an order
A: Please allow 2 working days. If urgent please give us a call. (e.g. order monday and have it on wednesday)

Q: I am a retailer and I want to become a stockist. How can i do?
A: Please contact us directly via phone 07918427976 or via email tiramisu.ugo@gmail.com to discuss a possible collaboration. Thank you. We look forward to hearing from you!

About THE DELIVERY OPTIONS

Q: Is your delivery service available worldwide?
A: We wish we could! Delivery service is currently only available within Cornwall. Delivery to Penzance area and Launceston Area has an additional surcharge of £5. Delivery to hotels or shopping malls is available if the customer can collect at the designated taxi drop-off point. For deliveries to offices with higher security, we appreciate if you could meet our courier guy at the office lobby.

Q: What are the days that delivery is available? What are the time slots for delivery?
A: Our delivery service is offered every day (with exclusion of certain public holidays; subjected to availability). Delivery time slots are from 6am - 8am; 6pm-8pm

Q: What is the delivery charge?
A: Delivery is included when spending £20 or more with us. Otherwise is fixed £10.00 per location in Cornwall. A surcharge of £5 is applicable for delivery to Padstow (PL28) Penzance (TR18) and Launceston (PL15).

Delivery charge to the REST OF THE UK is subject to external courier fee (Freshmove or WestCountry Fruit). This fee will be added to your bill.

Q: What will happen if the delivery is unsuccessful? i.e No recipient at home/office
A: Unfortunately, a second delivery is subjected to additional delivery charges. If there are special instructions with regards to delivery (e.g. leave delivery at door, call upon arrival), please include the clear instructions in the “Order Notes” field when placing your order.

About CUSTOMISATION & GIFTS

Q: Can I have TiramisUGO with alcohol shots?
A: We are afraid we don’t have this option;

Q: Can I customize my tiramisu?
A: Our tiramisUGO is special because is simple and unique. Trust us.

We may come out with special editions in the future. Stay tuned.

Q: Can I include a simple card message?
A: If your order is a gift, you might want to check out some works by the artist Giulia Bernardelli. We work with some of the most amazing local, national and international artists. Let us know if you would like us to add a handwritten note in the card to make your gift of sweets a truly unique one!